The human side of work

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Psychology 302

Summer 2015 (MWF) –Eight Week Session – Online Course

Course Description: PSY 302 The Human Side of Work (3,0,3) Psychology of work behavior; interpersonal relations and organizational effectiveness; communication, morale, stress, leadership styles, values, ethics, problem solving techniques, and cross-cultural aspects of the work experience. The approach to learning is experiential and may include some field assignments. PREREQ: PSY 100.

Purpose of Course: To provide an applied course in the psychology of work behavior for psychology majors, students from other disciplines, and other interested individuals.

Instructor: George Manning website:

Phone: 859-572-5443, 207-664-9787 e-mail:

Method of Instruction: Participative and personalized; students will "learn by doing."
I hear and I forget;

I see and I remember;

I do and I understand.

Confucius 551BC-479BC

Lecture, tutorials, discussion, and learning activities will be methods of instruction.

Course Resources:
Required Text—The Art of Leadership, 5th edition, McGraw-Hill, 2015.
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Student Learning Outcomes:
Student learning outcomes include knowledge and application of principles and practices in the psychology of work behavior. Students will develop the ability to comprehend, analyze, synthesize, and evaluate information in the following content areas: work morale, productivity, effective leadership, organizational climate, ethics at work, the diversity challenge, managing complex change, adaptive capacity, performance improvement, and working across cultures.
Methods of Assessing Student Learning:
1) Four exams will be used to assess knowledge, comprehension, and application of the psychology of work behavior.
1st Quarter Exam includes multiple choice and essay questions = 100 points (Based on text) 20% of grade
2nd Quarter Exam includes multiple choice and essay questions = 100 points (Based on text) 20% of grade
3rd Quarter Exam includes multiple choice and essay questions = 100 points (Based on text) 20% of grade
4th Quarter Exam includes multiple choice and essay questions = 100 points (Based on text) 20% of grade
2) Participation (20% of grade) will be based on: a) completion of leadership case study and b) completion of eight (8) reaction reports on assigned text, videos and cases. Each 1 page reaction paper is worth 10 points and the 3 page leadership case study is worth 20 points. (100 points)

Grade Scale for plus/minus Scale Based on 500 points

4.0 = A

3.667 = A-

3.333 = B+

3.000 = B

2.667 = B-

2.333 = C+

2.000 = C

1.667 = C-

1.333 = D+

1.000 = D

0.000 = F

A 93% and up

A- 90-92.9%

B+ 87-89.9%

B 83-86.9%

B- 80-82.9%

C+ 77-79.9%

C 73-76.9%

C- 70-72.9%

D+ 67-69.9%

D 60-66.9%

F 59%

465-500 (A)

450-464 (A-)

435-449 (B+)

415-434 (B)

400-414 (B-)

385-399 (C+)

365-384 (C)

350-364 (C-)

335-349 (D+)

298-334 (D)

297 and below (F)

Student Requirements:

1) Read the text and complete 4 exams based on the text.

2) View online lectures and eight tutorials.

3) View related videos and write reaction reports.

4) Write 3 page leadership case study

5) Interact with instructor to personalize learning.

Credit Hour Policy

Credit Hour Policy Statement
In accordance with federal policy, NKU defines a credit hour s the amount of work represented in the achievement of student learning outcomes (verified by evidence of student achievement) that reasonably approximates one hour (50 minutes) of classroom instruction and a minimum of two hours of out-of-class student work. For every course credit hour, a typical student should expect to spend at least three hours per week of concentrated attention on course-related work including, but not limited to, class meeting time, reading, reviewing, organizing notes, studying and completing assignments. At least an equivalent amount of time is expected for other academic activities such as online courses, laboratory work, internships, practica, studio work and other academic work leading to the award of credit hours.
Estimates of time required for a typical student to complete course expectations are as follows:

  • Required lectures and online communication with instructor: 3 hours x 8 weeks = 24 hours

  • Required text and online communication with instructor: 6 hours x 8 weeks = 48 hours

  • Required related readings and videos, and online communication with instructor: 4 hours x8 weeks = 32 hours

  • Required reaction papers: 2 hours x 8 weeks = 16 hours

  • Required course project/paper: 12 hours

  • Required exams: 2 hours x 4 quarters = 8 hours

Total 140 hours

All students must meet the same requirements.
NOTE: Students with disabilities (sight, hearing, etc.)—please call this to my attention so assistance can be provided.
NOTE: This syllabus should be viewed as a working plan for the semester. Circumstances may necessitate changes in the plan during the course of the term. Changes will be at the discretion of the instructor in consultation with the class.
NOTE: One core value held by the Department of Psychology is the importance of effective writing. Our expectation for students in Psychology courses is that written assignments be prepared according to accepted college-level standards for English usage, including grammar, punctuation, spelling, sentence structure, and composition. That is, students will be expected to proofread, edit, and correct their own work in these areas prior to submitting assignments for grading and evaluation. Examples of these assignments may include, but are not limited to, research papers, article summaries, group projects, class papers, take-home essay examinations, and independent study projects. Assignments that do not appear to have been proofread, edited, and corrected prior to submission may be returned to the student for revision before grading, at the discretion of the instructor, or may receive a lower grade that reflects the level of writing skills demonstrated. Experience suggests that writing clearly, concisely, and compellingly requires thought and organization. Give yourself time to organize, draft, revise, and proofread. The requirement of using the library/writing lab resources will be assigned during the course of the semester.

Student Honor Code:
The work you will do in this course is subject to the Student Honor Code ( The Honor Code is a commitment to the highest degree of ethical integrity in academic conduct, a commitment that, individually and collectively, the students of NKU will not lie, cheat, or plagiarize to gain an academic advantage over fellow students or avoid academic requirements.




  • Class begins; welcome; course overview

  • Read syllabus online

  • View introductory lecture online

  • Read the biography of James Autry

  • Read text—Preface and Chapter 1: The Importance of Leadership

  • See especially Satisfactions and Frustrations of Leaders, page 9

  • Assignment: Leadership Case Study, including identity of leader; where leader learned to lead; what leader wants in a leader; relationship between leadership effectiveness, employee morale, and work performance; and advice for career success. (3 pages) Due June 19

  • View Winston Churchill: Walking with Destiny video online



Part 1: Leadership Variables

  • Complete #1 tutorial—online

  • Read text—Chapter 2: The Leadership Equation

  • Read the biography of James MacGregor Burns

  • See especially Leadership Contingency Theory, pages 27-28

  • View The Art of Caring Leadership video online

  • Submit 1 page reaction paper #1 including your own core leadership values and discussion of the “Caring Confrontation” Due June 5th



Part 1 continued:

  • Read text—Chapter 3: Leadership Qualities, Characteristics of Followers and Situational Factors

  • Read the biography of Kurt Lewin

  • See especially “negative” leadership, pages 39-40

  • Complete Reflection Points on page 64

  • Complete Indicator of Multiple Intelligences—assessment (text), page 49

  • View Embrace the Shake video online

the image

June 8

Part 2: The Power of Vision

  • Read text—Chapter 4: The Importance of Vision and The Motive to Lead

  • Read biography of Joel Barker

  • See especially The Importance of Alignment, Prioritization, and Execution pages 77-78

  • View The Power of Vision video online

  • See especially Why Create a Vision and Requirement for an Effective Vision, pages 78-80

  • Submit 1 page reaction paper #2 including a statement of your personal and/or organizational vision and starfish example Due June 10

June 10

Last day to drop a course without a grade appearing on transcript

Last day to drop a course with a 50% tuition adjustment

June 10

Part 2 continued:

  • Complete Social Motives in the work Setting—Assessment (text), page 81

  • Read text—Chapter 5: Organizational Climate

  • Read biography of Rensis Likert

  • See especially Building Community in The Workplace, pages 91-94

  • Complete Organizational Climate Questionnaire—assessment (text), page 87

  • Complete Reflection Points on page 95

  • View My Mom’s Motorcycle video online

June 12

1st Quarter Exam (Intro, Part 1 and Part 2 )

June 15

Part 3: The Importance of Ethics

  • Complete #2 tutorial—online

  • Read text—Chapter 6: Leadership Ethics

  • Read biography of Lawrence Kohlberg

  • See especially Ethics and The Legal Department page 116

  • View Moral Development video online

  • View Buzzer video online

  • Submit 1 page reaction paper #3 including discussion of levels of morality in personal and/or historic incidents

due June 17

June 17

Part 3 continued

  • Read text—Chapter 7: The Role of Values and Ethics at Work

  • Read Peter Drucker biography

  • See especially Values and The Importance of Courage, page 119

  • Complete Personal Values—Assessment (text), page 127

  • View Ethics and Money video online

  • View John Mack on Saving Morgan Stanley video online

  • Complete Reflection Points on page 155

the image

June 19

Part 4: The Empowerment of People

  • Submit 3-page leadership case study.

  • Complete #3 tutorial—online

  • Read text—Chapter 8: Leadership Authority

  • Read Robert Greenleaf biography

  • See especially Servant Leadership, pages 161-164

  • See especially Psychological Size and Leadership Effectiveness, page 171

  • View Free Hugs video online

  • Read text—Chapter 9: Empowerment in the Workplace and The Quality Imperative

  • Read W. Edwards Deming biography

  • See especially Communication Problems and Solutions, pages 180-182

  • See especially The High Performance Workplace and Leadership Challenge, pages 182-184

  • View Johnny The Bagger video online

  • View Smile video online

June 22

Part 4 continued:

  • Read text—Chapter 10: Effective Leadership and Human Relations

  • Read Irving Janis biography

  • View Groupthink video online

  • Submit 1 page reaction paper #4 including discussion of “groupthink” in personal and/or historic incidents Due June 24th

  • Complete Reflection Points on page 195



Part 5: Leadership Principles

  • Complete #4 tutorial—online

  • Read Douglas McGregor biography

  • Complete The Leadership Report Card—assessment (text), page 203

  • See especially Psychological Health and the Concept of Flow, page 217-218

  • See especially The Art of Listening 227-230

  • See especially The Evolving Context of Human Relations 232-234

June 26

Part 5 continued:

  • Read text—Chapter 11 The Team Concept

  • See especially Excellent Teams and Positive vs. Negative Group Member Roles, page 236-279

  • See especially Stages in The Life of a Group, pages 253-256

  • View Your Summit Awaits video online.

  • Submit 1 page reaction paper #5 including application of truth, perspective, trust, focus, and humility to achieve a personal or organizational summit Due June 29

  • Complete Reflection Points on page 243

June 29

2nd Quarter Exam (Parts 3, 4, & 5)



July 6

Part 6: Understanding People

  • Complete #5 tutorial—online

  • Read text—Chapter 12: Human Behavior and The Art of Persuasion

  • Read the biography of Abraham Maslow

  • See especially Emotional Intelligence pages 300-305

  • Complete Motivation at Work—assessment (text), page 291

  • View Maslow video online

  • View Drive video online

  • View The Transformational Power of Positive Relationships video online

  • Submit 1 page reaction paper #6 including personal and/or organizational examples of developing talent Due July 6

Part 6 Continued

  • See especially The Effective Use of Words and Joshua Lawrence Chamberlain—civil war case

  • Read text—Chapter 13: The Diversity Challenge

  • Read the biography of Jane Elliott

  • Read the biography of Deborah Tannen

  • See especially Why Tolerance is Important, pages 329-331

  • See especially Leadership, Diversity, and Personal Example, pages 336-337

  • View Brown Eyes/Blue Eyes video online

  • Submit 1 page reaction paper #7 including organizational efforts to achieve “eyes-level versus eyes up-or-down” human relations due July 8

  • Complete Reflection Points on page 339

July 8


Part 7: Multiplying Effectiveness

  • Complete #6 tutorial—online

  • Read text—Chapter 14: Effective Delegation and How to Assign Work

  • Read the biography of Thomas Edison

  • See especially Person-Position Fit, pages 352-355

Part 7 Continued:

Read text—Chapter 15: The Role of Personality

  • Read the biography of Gordon Allport

  • See especially The Importance of Self-Concept and Personality Plays a Part, pages 336-370

  • Complete Interpersonal Styles Questionnaire – assessment (text), page 371

  • View Loyalty in The Workplace video online

  • Complete Reflection Points on page 394

July 13

3rd Quarter Exam (Part 6 and Part 7)



July 17

Part 8: Developing Others

  • Complete #7 tutorial—online

  • Read text—Chapter 16: The Leader as Coach

  • Read biography of John Gardner

  • See especially Developing Leaders, pages 409-412

  • See especially How to Attract and Keep Good People, pages 413-414

  • View Pygmalion in Management video online

  • View Stay Hungry, Stay Foolish video online

  • View The Benefits of Failure video online

Part 8 Continued:

  • Read text—Chapter 17: Helping People Through Change and Burnout Prevention

  • Read biography of John Kotter

  • See especially Managing People through Changes pages 418-420

  • View Managing People Through Change video online

  • Complete Characteristics of a Hardy Personality – assessment (text), page 453

  • See especially – Developing Resilience, pages 458-461

  • Complete Reflection Points on page 463





Part 9: Performance Management

  • Complete #8 Tutorial—online

  • Read bibliography of Ken Blanchard

  • See especially Performance Management Strategies pages 485-488

  • See especially Benchmarking Success, Level 5 Leadership, and the Search for Excellence

  • Read text—Chapter 18: Managing Performance

  • View Ken Blanchard video online

  • View Stairway to Heaven online

  • Submit 1 page reaction paper #8 including personal and/or organizational applications of goal setting, coaching to succeed, and correcting performance Due July 22

Part 9 Continued:

Read text—Chapter 19: Professional Performance and Sustaining Discipline

  • Read the biography of Jim Collins

  • Complete the Performance Pyramid – assessment (text) page 491

  • See especially Five Levels of Performance Excellence and Organizational Performance, pages 504-510

  • Performance Pyramid and the Productive Workplace

  • View Dancing video online

  • View Disney video online

  • View McDonald’s video online

  • View The Fence That Me and Shorty Built video online

  • Complete Reflection Points on page 517

  • Read text—Chapter 20: The Road Ahead—Challenge and Charge

  • Read the biography of Abraham Lincoln

  • See especially Nine Keys of Leadership Success, pages 522-528

  • See especially Going Forward, page 531

  • See especially The Culture of Netflix



4th Quarter Exam (Part 8, Part 9, and Conclusion)

July 24

  • Course Review—20 questions; Evaluation—Pace, Relevance, Value, and Participation

  • Last Day of Class

Note: Use online course evaluation procedure at

July 27

Grades due by 9:00 AM

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