Associate University Librarian – Arts, Archives, and Technology
Carnegie Mellon University Libraries
4909 Frew St., Hunt Library
Pittsburgh, PA 15213
(412) 268-8599 phone
(412) 268-2793 fax
Carnegie Mellon University, Pittsburgh, PA
A.B.D. (All But Dissertation) in Rhetoric, 1996
Thesis topic: How technology and ideology constrained the information storage and retrieval habits of medieval Cistercian monks – specifically, their Rule, liturgical music, and sign language.
Carnegie Mellon University, Pittsburgh, PA
M.A. in Rhetoric, 1984
Thesis topic: Metaphor as argument in Teresa of Avila’s Interior Castle.
Seton Hill College, Greensburg, PA
B.A. in Creative Intelligence, 1983 (self-designed major that included majors in Philosophy and Theology)
Minor in Creative Writing
Summa cum laude with Honors
Employment Information Carnegie Mellon University
Associate University Librarian, Arts, Archives, and Technology – 2001-present
Responsible for providing vision and leadership for activities in four departments: Fine Arts and Special Collections, Archives and Digital Library Initiatives, and Library Information Technology Operations and Research and Development. Work with University Libraries administrators to develop projects and partnerships. Coordinate or manage significant initiatives to develop scholarly tools, interfaces, and architectures for a multimedia digital library. Participate in library governance, assessments, grant writing, and strategic planning. Keep abreast of technological developments, their social implications, and the laws, policies, practices, and standards relevant to digital libraries and library administration. Publish and give conference presentations about digital library initiatives at Carnegie Mellon and issues critical to academic libraries in general. Manage library performance measures and statistics. Oversee a division budget of $1.28 million. Mentor and guide four middle managers and a secretary. Support the work and development of eight library faculty, three technical professionals, and eighteen support staff.
Digital Library Federation (DLF)
Distinguished Fellow – November 2000-October 2001
Responsible for leading the DLF initiative on usage and usability. Conducted a qualitative telephone survey to identify the assessment practices of leading digital libraries, and the issues, problems, and lessons learned in conducting usage and usability assessments. Wrote a white paper as pre-work, then surveyed and convened a meeting of selected academic library directors to understand and prioritize their assessment needs and help design research to meet their top priority need. Currently conducting a quantitative follow-up survey to determine whether librarians in different departments and different levels of the organizational hierarchy have the same priorities, practices, perceptions, and problems with assessment.
Carnegie Mellon University
Assistant University Librarian, Library Information Technology (LIT) – 1998- 2001
Acting Assistant University Librarian, Library Information Technology (LIT) – 1996-1998
Responsible for providing vision and leadership for all LIT activities, including daily operations and research and development projects. Work with the University Librarian and Associate University Librarians to develop partnerships, write grant proposals, and cultivate donors. Participate in strategic planning for library space allocation and renovation, cost effective management of human and financial resources, and the development of scholarly tools, interfaces and architectures for digital library collections and services. Manage relevant portions of the Libraries’ budget (c. $850,000). Mentor and guide two middle managers, a full-time information analyst, and a secretary.
Carnegie Mellon University
Head of Research and Development (R&D), LIT – 1993-1998
Responsible for developing R&D plans, partnerships, and grant proposals. Participated in strategic planning for LIT and helped negotiate research and development contracts with commercial vendors. Set priorities, tracked project milestones, prepared progress reports, and supervised staff. Made decisions based on financial considerations, policy requirements and project contracts. Also conducted or planned human factors research, analyzed the results, built usage models based on system transaction logs, and recommended actions based on analysis of the data.
Carnegie Mellon University
Research Manager, Library Automation – 1992-1993 (full-time permanent position)
Responsible for planning and conducting human factors research on the digital library to determine user interface design and functionality. Major projects included Project Mercury, the Heinz Electronic Library Interactive Online System (HELIOS), and The University Licensing Program (TULIP). Built usage models based on system transaction logs and recommended actions based on analysis of the data. Designed and managed the University Libraries’ conversion from an AppleTalk to an Ethernet network. Provided user support for library staff and patrons. Tested client and server software and reported problems. Supervised programmers and technical writers. Helped write grant proposals.
Created, maintained, indexed and released help files for the primary online help system on campus (Andrew Help System). Wrote and maintained user manuals about systems, networks, hardware and software developed or deployed on campus. Worked with campus software developers to design user interfaces. Tested several software packages prior to their release to campus and reported problems. Supervised several part-time student writers.
Carnegie Mellon University
Training Coordinator, Academic Computing – 1988
Coordinated a staff of trainers with expertise in different areas. Arranged schedules, rooms, hardware, software, and network connections. Prepared promotional materials and documentation for training sessions. Designed and gave lecture-demonstration and hands-on training seminars.
Carnegie Mellon University
Writer and Editor (part-time), Office of the Dean, College of Humanities and Social Sciences – 1984-1986
Wrote articles for the Humanities and Social Sciences Newsletter. Edited books written by the Assistant Dean.
Carnegie Mellon University
Writer (part-time), Robotics Institute – 1984-1985
Wrote video scripts for artificial intelligence research projects. Co-authored an introductory programming manual.
Carnegie Mellon University
Academy of Lifelong Learning – Spring 2003
Will be teaching a course entitled “Life Lived as a Monk: A Serious Study of the Life, Literature, Music, and Policies form the Middle Ages to Today.”
Carnegie Mellon Philosophy Department
Guest Lecturer, “Issues in Multimedia Authoring” class – October 2001 & October 2002
Presentation on “Copy Rights and Wrongs” to educate students about the history and current status of copyright law and litigation, the implications of existing and proposed legislation developed for the digital environment, the guidelines for fair use of copyrighted works in multimedia coursework, the importance of social responsibility, and the political and technological impact of irresponsibility.
University of Pittsburgh School of Library and Information Sciences
Instructor – Spring semester 2001, 2002
Teach for-credit class in “Academic Library Management” (LIS-2771) with Carnegie Mellon University Librarian and Associate University Librarian. Responsible for class sessions on information technology, change management, facilities and space planning, and professional development. Contribute salary to scholarship for University Libraries’ staff attending the School of Library and Information Sciences. Helped develop the criteria for distributing the scholarship fund (diversity and economic need).
University of Pittsburgh School of Library and Information Sciences
Guest Lecturer, “Automating Library Systems and Services” class – July 2000 and July 1999
Presentation on “Issues and Processes in Running an Automation Unit.”
Carnegie Mellon University
Academy of Lifelong Learning – Spring 2000
Designed and taught course in “The Rhetoric of the Apparitions of the Virgin Mary.”
Carnegie Mellon University
Instructor, Computer Languages, Applications and Systems Program (CLASP) – Spring 1989
Designed and taught a for-credit course entitled “Technology and Literacy,” which focused on how different technologies and ideologies of writing historically constrained the definition and deployment of literacy, the design of library architecture, and library policies.
Carnegie Mellon University
Instructor, Department of English – 1985-1987
Taught special computerized sections of for-credit courses entitled “Reading Texts” and “Rhetoric and Social Interaction,” where students used advanced function (UNIX) workstations to learn about reading, writing, and discourse communities. Developed courseware using CMU Tutor, an authoring language now called “CT”.
Carnegie Mellon University
Instructor, Inter-university Consortium for Educational Computing (ICEC) – 1986
Taught workshops on the UNIX-based Andrew System and CMU Tutor to consortium faculty.
Scholarship and Creative Activity Publications Refereed Publications Troll Covey, Denise. 2002. “Project Mercury.” Encyclopedia of Library and Information Science, 2nd Edition. Editor Miriam Drake. Forthcoming.
Troll Covey, Denise. 2002. “Academic Library Assessment: New Duties and Dilemmas.” New Library World. Vol. 103 (Number 4/5). United Kingdom.
Troll Covey, Denise. 2002. Usage and Usability Assessment: Library Practices and Concerns. Washington DC: Council on Library and Information Resources. <http://www.clir.org/pubs/reports/pub105/pub105.pdf>
Troll, Denise A. 2002. “How and Why Libraries Are Changing: What We Know and What We Need to Know.” portal: Libraries and the Academy. 2 (1): 97-121.
Troll, Denise A. 2001. “Methodological, Logistical, and Ethical Issues in Human Factors Research.” The Charleston ADVISOR. 3 (2). <http://www.charlestonco.com/features.cfm?id=77&type=np>
Troll, Denise A. and Melanie D. Myers. 2000. “Providing Technology Support: The Never-Ending Story of Today’s Library.” Library Computing. 19 (1/2): 105-117.
Troll, Denise A., Tracey A. Depellegrin and Melanie D. Myers. 1999. “The Carnegie Mellon / Sirsi Corporation Alliance.” Journal of Library Administration. 26 (3/4): 25-51. Co-published as Information Technology Planning. Edited by Lori A. Goetsch. The Haworth Press, Inc.: 25-51.
Lowry, Charles B. and Denise A. Troll. 1996. “CMU / UMI Virtual Library Project.” The Serials Librarian. 28 (1/2): 143-169. Also published in Serials to the Tenth Power: Tradition, Technology and Transformation. Edited by Mary Ann Sheble and Beth Holley. North American Serials Interest Group, Inc. (NASIG): 143-169.
Troll, Denise A. 1995. What’s Hot and What’s Not.” College and Research Library News. 56 (4): 236-239.
Troll, Denise A., Charles B. Lowry and Barbara G. Richards. 1995. “TULIP at Carnegie Mellon.” Library Hi Tech. 13 (4): 47-53.
Troll, Denise A. 1994. “The Next Generation Digital Library at Carnegie Mellon.” Feliciter. 40 (6): 52-55.
Troll, Denise A. 1994. “Research on the Distributed Electronic Library.” Advances in Library Automation and Networking. Edited by Charles Bailey and Joe Hewitt. JAI Press, Vol. 5: 203-277.
Troll, Denise A. 1994. “Designing the Gateway Interface: Tips and Techniques from Carnegie Mellon’s Experience.” Emerging Communities: Integrating Networked Information into Library Services. Edited by Ann P. Bishop. University of Illinois: 101-119. < http://www.cni.org/docs/illinois.dpc/troll.html >
Troll, Denise A. 1993. Summaries of four sessions at the annual EDUCOM Conference: “President’s Panel: Where Does Information Technology Fit?” “Turning Networks into Hypercomputers,” “Envisioning Information,” and “Use of Information Technology in the Development of Critical Thinking Skills.” Library Hi Tech News. January/February: 11-12.
Troll, Denise A. 1992. “Library Information System II: Progress Report and Technical Plan.” The Public-Access Computer Systems Review, Vol. 1, 1990. Edited by Charles Bailey, Leslie Pearse, and Michael Ridley. Chicago, Illinois: Library and Information Technology Association (LITA), American Library Association (ALA): 124-143.
Troll, Denise A. 1992. “Information Technologies at Carnegie Mellon.” Library Administration and Management. 6 (Spring): 91-99.
Troll, Denise A. 1990. “The Illiterate Mode of Written Communication: The Work of the Medieval Scribe.” Oral and Written Communication: Historical Approaches. Written Communication Annual, Vol. IV. Newbury Park: Sage Publications: 96-125.
Troll, Denise A. 1989. “Computer Literacy as Ideology: Whose Side Are You On?” Collegiate Microcomputer. (Spring): 52-59.
Troll, Denise A. 1988. “Bibliography: Orality and Computer Literacy.” Computer Assisted Composition Journal. (Spring): 122-141.
Troll, Denise A. 1987. “Encouraging a Computer-Intensive Life Style: Integrating Reading and Writing with the Advanced Function Workstation.” Computer Assisted Composition Journal. (Summer): 21-50.
Troll, Denise A. 1984. “Metaphor in Teresa of Avila’s Interior Castle.” Masters thesis. Pittsburgh, PA: Carnegie Mellon.
Non-Refereed Publications Troll, Denise A. 2001. “How and Why Are Libraries Changing?” White paper commissioned by the Digital Library Federation (DLF). <http://www.clir.org/diglib/use.htm>
Troll, Denise A., Charles B. Lowry, Barbara G. Richards, and Brent R. Frye. 1996. “Carnegie Mellon University Libraries TULIP Final Report.” TULIP Final Report. Elsevier Science: 89-180.
Troll, Denise A. 1992. “The Mercury Project: Meeting the Expectations of Electronic Library Patrons.” Advances in Online Public Access Catalogs. Meckler: 114-135.
Conference Proceedings Troll, Denise A. 2001. “Changes in Usage, Usability, & User Support.” Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services. Newcastle on Tyne, England: Department of Information and Library Management, University of Northumbria at Newcastle: Forthcoming.
Troll, Denise A. 2001. “Strategies for Wired Academia.” Proceedings of the Computers in Libraries Conference: 265-268.
Troll, Denise A. 1996. “Providing Bound Item and Document Delivery Services.” Interlending and Document Supply. International Federation of Library Associations and Institutions: 237-248.
Troll, Denise A. and Barbara G. Richards. 1992. “From Vision to Reality: Implementing the Distributed Electronic Library.” Proceedings of the American Society for Information Science (ASIS) Conference: 144-149.
Troll, Denise A. 1992. “Designing and Testing Library Information System II: Research at the Interface of Computer Technology and Library Ideology.” Proceedings of the LITA Third National Conference, Library and Information Technology Association (LITA), American Library Association (ALA). Denver, Colorado: 18.
Troll, Denise A. and Thomas J. Michalak. 1992. “The Mercury Project: Implementing the Distributed Electronic Library.” The Electronic Library: Linking People, Information, and Technology. RASD Occasional Papers, Number 14. Chicago, Illinois: 24-28.
Troll, Denise A. 1991. “Designing ‘Mainframe’ and ‘Desktop’ User Interfaces for the Electronic Library.” LITA Preconference Proceedings, American Library Association (ALA) Annual Conference.
Troll, Denise A. 1988. “Teaching Users to Fish: Hooks, Lines, and Sinkers for Reading Computer Documentation.” Proceedings of the ACM SIGUCCS User Services Conference.
Troll, Denise A. 1988. “Local Maintenance Problems and the Andrew Help System.” Proceedings of the 35th International Technical Communication Conference. Philadelphia, PA: ATA 55-58.
Library Project and Technical Reports St. Clair, Gloriana, Erika Linke, Barbara Richards, and Denise A. Troll. 1999. “Digital Library Plan 2000-2007, Supplement to 1998 Strategic Plan.” Pittsburgh, PA: Carnegie Mellon University Libraries.
Troll, Denise A. 1993, 1992, and 1990. Mercury Technical Report Series, No. 7, No. 5, and No. 3. Pittsburgh, PA: Carnegie Mellon.
Michalak, Thomas J., William Y. Arms, Mark H. Kibbey, Nancy H. Evans, and Denise A. Troll. 1989. The Vision of the Electronic Library. Mercury Technical Report Series, No. 1. Pittsburgh, PA: Carnegie Mellon.
Selected Newsletter Articles Troll, Denise A. 2001. “How and Why Are Libraries Changing?” CLIR Issues, 21. (May / June): 3, 6. (newsletter of the Council on Library and Information Resources)
Troll, Denise A. Summer 2000. “Real-Time Reference for Undergraduate Students in Science, Mathematics and Engineering.” Oakland Library Consortium Newsletter.
Troll, Denise A., and Chris Kellen. Winter 2000. “Developing a Proxy Server for Remote Access to Digital Library Resources.” Cursor. (newsletter of Carnegie Mellon Computing Services) <http://www.cmu.edu/computing/cursor/winter2000cursor.html#proxy>
Troll, Denise A. May 1997. “New Access to Library Databases and Services.” Cursor: 9-10. <http://www.cmu.edu/computing/cursor/may1997cursor.html#anchor169841>
Troll, Denise A. November 1988. “Integrating the Computer into the Curriculum: What Metaphor Do We Use?” On Cue. (newsletter of the Consortium on Computing in Undergraduate Education [C-CUE])
Troll, Denise A. September 1987. “Informix-SQL: A Relational Database Management System.” Cursor: 8-12.
Presentations International Conferences 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services. August 2001. Pittsburgh, PA. Presenter: “Changes in Usage, Usability, & User Support.”
International Interlending and Document Supply Conference. June 1995. Calgary, Canada. Presenter: “Providing Bound Item and Document Delivery Services.”
30th International Congress on Medieval Studies. May 1995. Kalamazoo, Michigan. Presenter: “The Presence of the Word in Monastic Silence: A Study of Medieval Cistercian Information Storage and Retrieval.”
NORDINFO Conference. September 1993. Lund, Sweden. Invited speaker: “Toward the Electronic Library.” Invited to give similar talk in Copenhagen, Denmark, September 1993.
SURF ‘92. November 1992. Amsterdam, Netherlands. Invited speaker: “Document Delivery and Readability.” Article published about this presentation: “Waarom zetten we dat boek niet op het beeldsherm?” SURF, 7e (1), 1993: 6-7.
27th International Congress on Medieval Studies. May 1992. Kalamazoo, Michigan. Presenter: “Alphabetical and Musical Notation in Medieval Cistercian Antiphonaries.”
26th International Congress on Medieval Studies. May 1991. Kalamazoo, Michigan. Presenter: “Cistercian Sign Language Documentation: Medieval Experiments in Information Storage and Retrieval.”
24th International Congress on Medieval Studies. May 1989. Kalamazoo, Michigan. Presenter: “Monastic Silence and Sign Language: Medieval Prerequisites to Modern Literacy?”
23rd International Congress on Medieval Studies. May 1988. Kalamazoo, Michigan. Presenter: “The Role of Medieval Manuscript Technology and Monastic Silence in the Development of Literate Consciousness.”
35th International Technical Communication Conference. May 1988. Philadelphia, PA. Presenter: “Local Maintenance Problems and the Andrew Help System.”
International Society for the History of Rhetoric Conference. July 1987. Tours, France. Presenter: “Metaphor as Argument in Renaissance Mysticism: The Interior Castle of Teresa of Avila.”
National Conferences LAMA Preconference “Got Data… Now What? Effectively Utilizing Measurement and Assessment Data.” June 2003 (forthcoming). Toronto, Canada. Invited “assessment specialist” speaker.
Digital Library Federation Forum. November 2002. Seattle, WA. Invited speaker: Filling the Gap Between Vendor and User Practice.”
Coalition for Networked Information. April 2002. Washington DC. “Automated Reference Assistance: Reference for a New Generation.”
Digital Library Federation Forum. November 2001. Pittsburgh, PA. Invited speaker: “Tell a Vision: Three Vignettes.” http://www.library.cmu.edu/Libraries/DLFforum2001Rev2.ppt <http://www.diglib.org/forums/fall2001/troll_files/v3_document.htm>
Charleston Preconference on the Realities of Acquiring Electronic Collections: Conversations with Library Administrators About Priorities for Collection Development. October 2001. Invited keynote speaker: “Libraries in Transition: Changing Our Culture, Keeping Our Values.” Charleston, SC. <http://www.library.cmu.edu/Libraries/Charleston3.ppt>
Computing and Philosophy Conference. August 2001. Pittsburgh, PA. Invited speaker: “The Philosophy of Digital Libraries: Parsing the Issues, Making Tough Choices.” <http://www.library.cmu.edu/Libraries/ThePhilosophyOfDLrev2.ppt>
American Library Association (ALA) Conference. June 2001. San Francisco, CA. Presenter: “Usage and Usability.” <http://www.library.cmu.edu/Libraries/ALA_LRRTfinal.ppt>
Computers in Libraries Conference. March 2001. Washington DC. Invited speaker: “Strategies for Wired Academia: Carnegie Mellon University Libraries in the Most Wired Campus.” <http://www.infotoday.com/cil2001/presentations/> <http://www.library.cmu.edu/Libraries/ComputersInLibrariesRev2.ppt>
American Library Association (ALA) Conference. July 2000. Chicago, Illinois. Poster session presentation: “Usability Testing of Sirsi WebCat and Unicorn.” <http://www.library.cmu.edu/Libraries/LIT/Projects/PosterSession.pdf>
Digital Library Federation (DLF) Spring Forum on Digital Library Practices. April 2000. Atlanta, GA. Presenter: “Wine and Cheese: The Costs and Benefits of Collaboration.”
American Library Association (ALA) Conference. June 1994. Miami, Florida. Presenter: “Holy Wars: The Implications of Z39.50 for the Electronic Library and Its Users.”
IEEE CAIA Conference. March 1994. San Antonio, Texas. Presenter: “The Next Generation Digital Library at Carnegie Mellon.”
American Library Association (ALA) Conference. June 1993. New Orleans, Louisiana. Presenter: “What Clients Need to Know.”
30th Annual Clinic on Library Applications and Data Processing. April 1993. Urbana-Champaign, Illinois. Presenter: “Designing the Gateway Interface: Tips and Techniques from Carnegie Mellon’s Experience.”
American Society for Information Science (ASIS) Conference. October 1992. Pittsburgh, PA. Presenter with Barbara G. Richards: “From Vision to Reality: Implementing the Distributed Electronic Library.”
EDUCOM ‘92. October 1992. Baltimore, Maryland. Presenter: “Library Information System II: Experiences in Deployment.”
Library Information and Technology Association (LITA) Conference. September 1992. Denver, Colorado. Presenter: “Designing and Testing Library Information System II: Research at the Interface of Computer Technology and Library Ideology.”
Human-Computer Interaction (HCI) Winter Workshop. January 1992. Pittsburgh, PA. Presenter: “Designing the Full Text Electronic Library.”
EDUCOM ‘91. October 1991. San Diego, California. Presenter: “The Mercury Electronic Library: Research for Access with Success.”
EDUCOM ‘91. October 1991. Digital Equipment Corporation Suite, San Diego, California. Presenter: “What Mercury Means to Carnegie Mellon.”
Library Information and Technology Association (LITA) Preconference, American Library Association (ALA) Annual Conference. June 1991. Atlanta, Georgia. Presenter: “Designing ‘Mainframe’ and ‘Desktop’ User Interfaces for the Electronic Library.”
RASD/MARS Preconference, American Library Association Annual Conference. June 1991. Atlanta, Georgia. Presenter with Thomas J. Michalak: “The Mercury Project: Implementing the Distributed Electronic Library.”
American Library Association (ALA) Midwinter Meeting. January 1991. Chicago, Illinois. Discussion leader: “Search and Retrieval of Full-Text Materials via the Public Access Catalog: How Can User Interfaces Be Improved to Handle Full-Text Data?”
American Library Association (ALA) Annual Conference. June 1990. Chicago, Illinois. Presenter with Mark Kibbey: “The Mercury Electronic Library Project.”
Consortium on Computing in Undergraduate Education (C-CUE) Conference. March 1990. Pittsburgh, PA. Presenter: “The Implications of Print Literacy for the Electronic Library.”
Consortium on Computing in Undergraduate Education (C-CUE) Conference. October 1988. Pittsburgh, PA. Presenter: “Integrating the Computer into the Curriculum: What Metaphor Do We Use?”
ACM SIGUCCS User Services Conference. October 1988. Long Beach, CA. Presenter: “Teaching Users to Fish: Hooks, Lines, and Sinkers for Reading Computer Documentation.”
College Composition and Communication Conference. March 1988. Saint Louis, MO. Presenter: “Orality and Literacy in the Monastic Tradition.”
Consortium on Computing in Undergraduate Education (C-CUE) Conference. October 1987. Pittsburgh, PA. Presenter: “Computer Literacy as Ideology: Whose Side Are You On?”
College Composition and Communication Conference. March 1987. Atlanta, Georgia. Presenter: “Encouraging a Computer-Intensive Life Style: Integrating Reading and Writing with the Advanced Function Workstation.”
Speech Communication Association (SCA) Conference. November 1986. Chicago, Illinois. Presenter: “The Illiterate Mode of Written Communication: The Work of the Medieval Scribe.”
Other Presentations Palinet Institute “Evaluating Your Library Services.” October 2002. Harrisburg, PA. Invited keynote speaker.
NERCOMP Workshop on Statistics and Measurement for Library Services: Why, How, and What to Do with the Numbers. April 2002. Middletown, CT. Invited speaker: “Accountability versus Count-Ability.”
<http://www.nercomp.org/sigs/libit/402libit/schedule.html#covey> Encore presentation for the Pennsylvania Library Association (PLA) College and Research Library Division. September 2002. Philadelphia, PA.
Pennsylvania State University Libraries’ Technology Strategic Planning Committee. September 2001. University Park, PA. Invited speaker: “What Do We Know and Need to Know About How and Why Libraries Are Changing?”
Delaware Valley Chapter of the Association of College and Research Libraries (ACRL). October 1992. Wilmington, Delaware. Presenter: “The Ideology and Ontology of the Interface.”
Princeton University. July 1992. Princeton, NJ. Invited speaker: “The Design and Deployment of a Distributed Electronic Library.”
University of Pittsburgh. March 1991. Pittsburgh, PA. Invited speaker. Presentation to librarians and staff in the University Libraries System: “VT100 User Interface Design and Testing.”
Saint Joseph College. October 1989. West Hartford, Connecticut. Invited speaker. Keynote address at faculty orientation: “Computers, Consciousness, and Culture in Academe.”
Seton Hill College. October 1987. Greensburg, PA. Invited speaker, visiting scholar: “Computers and Education.”
Grants and Funded Research Principal author. Applied Research in Copyright Permissions. 2003-2005. MacArthur Foundation ($480,000). Pending.
Contributing author, multiple grant proposals related to planning and implementing a project to digitize a million books with university partners in the United States, India, and China, and OCLC. 2001-2005. Additional project roles will include guiding human factors research on the free-to-read delivery system and seeking and tracking permissions to digitize copyrighted works. Initial equipment proposal funded by the National Science Foundation ($500,000). Collection development planning meeting also funded by the National Science Foundation. Additional equipment grant funded by NSF ($3,000,000). Additional grants being written to support strategic planning for sustaining and growing the corpus of digitized books, and to fund the cost of shipping and copyright permissions.
Principal author and project coordinator. Smart Web Exhibits. 1999-2001. Institute of Museum and Library Services ($333,000). Funded.
Principal narrative author and coordinator of budgets with five libraries and the Online Computer Library Center. 24/7 Science “Chat” Reference. 2000. National Science Foundation ($498,000). Not funded.
Project coordinator. Automated Reference Assistant. 1999-2000. Funded by a private foundation ($200,000).
Principal narrative author. Tracking the Use and Impact of Digital Information in Education. 1999. National Science Foundation ($380,000). Not funded.
Principal narrative author. Multilingual Digital Library Infrastructure Project. 1999. National Science Foundation ($1,500,000). Not funded.
Negotiator and administrator. Human factors research contract. 1995-2000. Sirsi Corporation ($35,000).
Negotiator and administrator. CMU/UMI Virtual Library Project. 1992-1996. UMI ($120,000).
Service Service to Carnegie Mellon Panelist, “Information Technology and Intellectual Property Policy Issues,” Heinz School of Public Policy – November 2002
Libraries in the 21st Century. Presentation to alumni at Carnegie Mellon Homecoming – October 2002
Web (Portal) Implementation Team – May 2002-present
Portal Policy Subcommittee – December 2002-present
Faculty Senate Library Advisory Committee meeting – May 2002
Emergency Response Liaison meeting – January 2002
Guest lecturer on copyright issues, Issues in Multimedia Authoring class, Philosophy Department, College of Humanities and Social Sciences – October 2001 and October 2002
Consultant for Research Associate in the Center for the Advancement of Applied Ethics (CAAE) preparing a grant proposal for the Virtual Agora project – October 2001
Academic Department Heads (meetings convened by Provost) – September 2001-present
Copyright permissions – set agenda topic and led discussion – February 2002
Consultant for graduate students in GSIA conducting market research for knowledge management applications:
July 2001 – Software to analyze, de-dupe, and cluster search results intelligently: J. Crout and V. Rao
July 2001 – Software to automate and manage document conversions: M. Mellquist and C. Raineau
Met with Computing Services Advisory Board members to discuss digital library and infrastructures issues – 2001
University Computing Advisory Committee – 2001- present
Academy for Lifelong Learning (ALL)
March 2001 – Attended Annual Meeting and received award given to the University Libraries.
Spring 2000 – Taught course entitled “The Rhetoric of the Apparitions of the Virgin Mary.”
Search Committee for the Director of Office of Technology for Education (OTE) – 1999
Social and Decision Sciences. Fall 1999. Designed and mentored Information Systems class project to develop space modeling software to reallocate space in the three University Libraries, calculate when library collection space will be inadequate given a specified growth rate, and how many books in each library must be moved to offsite storage to meet library standards for reader, staff and collection space.
A Day at CMU. July 1993. Invited speaker: “The Mercury Electronic Library.”
Instructor, Computer Languages, Applications, and Systems Program (CLASP) – 1989
Instructor, Department of English – 1985-1987
Service to Carnegie Mellon University Libraries Councils
Public Services Council – 2001-present
University Libraries Council – 1996-present
Library Professional Council – 1995-1998
Department Heads Council – 1993-1996
Attended Ann Hayes poetry reading and celebration. Gladys Schmitt Wing, Baker Hall – May 2002
Attended the Deans’ Core Group presentation on the analysis of gift support, expenditures, and benchmarking for Carnegie Mellon’s development efforts – February 2002
Helped plan and attended the Book Store in Review event with round table discussion of traditional and digital book stores and book collecting and a celebration of the one-millionth page digitized by the University Libraries – November 2001
Serve on the University Libraries’ Development Board – 2001-
Coordinated the University Libraries’ efforts to collaborate with LibraryCard, the commercial venture of a Carnegie Mellon alumnus – 2000-2001.
Attended reception for Lucian Caste’s gift of Andrew Carnegie memorabilia – May 2000
Attended reception for the Swiss Posters Project – November 2000
Hosted alumni dinners November 2000 in Irvine, CA, and September 2000 in Washington DC.
Drafted development campaign plan for the Libraries – 1999
Helped plan and attended the Great Debate event about print and digital books – April 1999
Chair, Search Committee for University / Heinz Archivist – 2000-2001
Search Committee, Senior Systems/Project Director – 1995 and 2000
Search Committee, Principal Software Engineer – 1997
Mr. Koh Yeow-Siah, Deputy Director, Center for IT Services
Ms. Ng Chay-Tuan, Librarian
Ms. Ooi Lian-Ping, Assistant Librarian
Ms. Voo Khi-Tshin, Head of Media Resources Library
Ms. Yip Chin-Choo, Deputy Librarian
Other Service to the University Libraries
Presenter: “Get to Know Me: AUL Forum,” November 2001.
Department Heads Retreat, February 28, 2001.
Give presentations at “brown bag” lunches sponsored by the Libraries’ Staff Development Committee summarizing conferences and workshops attended.
Service to the Profession American Library Association (ALA), 1991- present
Gave presentations at annual ALA conferences in 2000, 1998, 1995, 1994, 1993, 1991, 1990.
Library Research Round Table (LRRT) – gave presentation at ALA conference in 2001
Association of College and Research Libraries (ACRL), 1991-1996, 1999- present
Distance Learning Section (DLS)
University Libraries Section (ULS)
Attended organizational meeting of ACRL Western Pennsylvania Chapter meeting in 2000.
Gave presentation at Delaware Valley Chapter meeting of ACRL in 1992.
Coalition for Networked Information (CNI), 1995- present
Presentation at CNI meeting April 2002.
Attended CNI Task Force meetings for the University Librarian, Washington DC, 1995, 1998, and 2002.
Digital Library Federation (DLF), 1997- present
Attended meeting with Outsell, CLIR, and the DLF to review and help interpret data from the Outsell study of how students and faculty find and use information and perceive the information landscape. Washington DC, April 2002. (The Outsell study was precipitated by work I did as a DLF Distinguished Fellow.)
DLF Distinguished Fellowship to lead usage, usability and user support initiative – November 2000-October 2001
Presentation at DLF Forums – November 2002, November 2001, April 2000
Master of Ceremonies for Usability Workshops at DLF Forum in San Francisco, CA – May 2001
DLF liaison to the Z39.50 Implementers Group (ZIG) – December 2000
EDUCOM, 1989-1996 / EDUCAUSE, 1997 – present
Gave presentations at EDUCOM Conferences in 1991 and 1992.
Library Administration and Management Association (LAMA), 1996- present
Measurement, Evaluation, and Assessment Section (MEAS)
Data Collection for Library Managers Committee – 2001-2003
Preconference Planning Committee & Preconference Facilitator, June 2002.
Library Organization and Management Section (LOMS)
Published article in Library Administration and Management journal in 1992.
Library Information Technology Association (LITA), 1991- present
Master of Ceremonies and member of Planning Committee for LITA Preconference on Electronic Books, American Library Association (ALA) Annual Conference, San Francisco, CA. June 2001. Also prepared annotated bibliography on e-book devices for the LITA Preconference.
Attended first organizational meeting and signed petition to form the Heads of Library Technology Interest Group (HOLT-IG) at the ALA Midwinter Meeting, Washington DC. January 2001.
Gave presentations at LITA Conference in 1992 and LITA Preconference in 1991.
NISO Z39.50 Implementers Group (ZIG), 1994-2000
Chair of Digital Libraries session at ZIG meeting, Washington DC. December 2000.
Attend multiple ZIG meetings each year
Recording secretary for the ZIG 1996-1999.
Open eBook Forum – 2001
Spearheaded the Principal Membership of the Pennsylvania Academic Library Consortium, Inc. (PALCI).
Submitted University Libraries' requirements for Digital Rights Management (DRM) software for ebooks.
University Libraries Group (ULG)
ULG Assessment Committee, Chair – June 2002-present
Work with Vendors
Invited by Elsevier Science and Blackwell’s Book Services to participate in a focus group discussion of online reference works, ALA Midwinter, New Orleans, LA. January 2002.
Invited by the Gale Group to participate in their Advisory Session on trends and service improvements in print and electronic reference works, ALA Midwinter, New Orleans, LA. January 2002.
Catholic Business and Professional Women’s Association (CBPWA), 2000- present
Consulting Council on Library and Information Resources (CLIR) and Yale. March 2002. Critiqued and provided suggestions for revising a survey of academic library considerations when planning a significant renovation of a library facility. Also provided sources for hosting Web-based surveys and a list of software tools for developing and analyzing data gathered from Web-based surveys.
Pennsylvania State University. September 2001. Trained library staff to conduct user protocols, analyze and interpret the data, and use the results in strategic planning.
Silver Lining. 1995. Described human factors and other research and development concerns related to the design and functionality of a user interface for information retrieval.
University of Missouri Libraries. 1995. Trained library staff to conduct focus groups.
University of Missouri Libraries, Task Force on Distributed Computing. 1994. Described and discussed the architecture and issues of distributed information retrieval. Months later gave an interactive Q&A session via satellite to staff in all branches of the University of Missouri.
Faxon Canada. 1993. Analyzed retrieval software and reported problems in interface design and functionality.
Fellowships and Awards
Promoted to Principal Librarian (comparable to full professor). 2002. Carnegie Mellon, Pittsburgh, PA.
Distinguished Fellowship, Digital Library Federation. 2000-2001. Washington DC.
Poetry Award. 1983. Seton Hill College, Greensburg, PA.
Additional Education and Training Copyright, Licensing, and Intellectual Property Meetings, Lectures, & Debates
Duration of Copyright and Commencement of Public Domain. Presentation by M. William Krasilovsky. Carnegie Mellon, Pittsburgh, PA. November 2002.
Intellectual Property Policy Briefing Session. Presentation by Edward Pencoske, Thorp, Reed & Armstrong. Carnegie Mellon, Pittsburgh, PA. October 2002.
Restricted Research and Academic Freedom. Panel discussion with Susan Burkett, Associate Provost for Research and Academic Administration, Chris Gabriel, Vice Provost for Corporate Partnerships and Technology Development, and Clark Glymour, Alumni University Professor of Philosophy. Moderated by President Jared Cohon. Carnegie Mellon, Pittsburgh, PA. April 2002.
Napsterization and Venterization of Knowledge – A Challenge for Information Ethics. Presentation by Rainer Kuhlen, Professor of Computer and Information Science, University of Konstanz, Germany. Pittsburgh Athletic Association, Pittsburgh, PA. December 2001.
A Great Debate: Are Computer Programs Protected Speech? Presentation by Michael Shamos, Distinguished Career Professor and Principal Systems Scientist, Language Technologies Institute, Carnegie Mellon School of Computer Science, and David Touretzky, Principal Scientist, Computer Science Department, Carnegie Mellon School of Computer Science. Carnegie Mellon, Pittsburgh, PA. November 2001.
Effective Negotiating Techniques for Licensing Content. Pittsburgh, PA. October 1999. (teleconference sponsored by SLA and ARL)
Demystifying Licensing Electronic Resources. Pittsburgh, PA. March 1999. (teleconference sponsored by SLA and ARL)
Palinet Workshop on Copyright. Pittsburgh, PA. March 1998.
Presenting Data and Information, workshop with Edward Tufte. Pittsburgh, PA. April 2000.
Design Workshop with Edward Tufte. EDUCOM ‘92, Baltimore, MD. 1992.
User Interface Strategies ‘91. University of Maryland Live Interactive Satellite Broadcast. 1991.
Advancement 101. CASE 2001: Inclined to Change. Pittsburgh, PA. February 2001.
Internet Workshop for Fund Raisers. Philadelphia, PA. June 2000.
Digital Library Federation (DLF) Meetings
DLF Forum. Pittsburgh, PA, November 2001.
DLF Forum on Usage, Usability and User Support. San Francisco, CA. May 2001.
DLF Forum on Organizational Practices. Atlanta, GA. April 2000.
DLF Initiatives Meeting. Ithaca, NY. October 1999. Meeting report: <http://www.library.cmu.edu/CMUonly/Enews/199912/conf.html#2>
DLF Steering Committee Meeting. Washington DC. October 1999.
DLF Forum on Technical Practices. Washington DC. July 1999.
Electronic Book Conferences & Meetings
Preconference on Electronic Books. Library Information Technology Association (LITA), San Francisco, CA. June 2001.
Electronic Books: An Opening Threat? Presentation by John Ulmschneider, Executive Director, Virginia Commonwealth Libraries. Council on Library and Information Resources (CLIR), Washington DC. March 2001.
Electronic Book Conference 2000, 1999, and 1998. Washington DC.
Open Electronic Book Specification Meeting. Gaithersburg, MD. September 1999. Conference report: <http://www.library.cmu.edu/CMUonly/Enews/199911/conf.html#2>
Human Resources Academic Department Head Programs – Carnegie Mellon
Negotiations – June 2002
Communications – May 2002
Working with University Advancement – March 2002
Preparing for an Advisory Board Meeting – February 2002
Fiduciary Responsibilities Part 2: Intellectual property and technology transfer – November 2001
Fiduciary Responsibilities Part 1: Accounting and departmental budgets – October 2001
Human Resources Issues – September 2001
New Department Head Orientation – September 2001
Dreamweaver Basic Training. Carnegie Mellon University Libraries, Pittsburgh, PA. May 2002.
TDNet Demonstration. Carnegie Mellon University Libraries, Pittsburgh, PA. May 2002.
Electronic Privacy in an Insecure Age. Presentation by Marc Rotenberg, Board President and Executive Director, Electronic Privacy Information Center (EPIC). Carnegie Mellon, Pittsburgh, PA. March 2002.
Distance Education: From the Perspective of a Student and an Instructor. Presentation by Bella Karr Gerlich, Head of Fine Arts and Special Collections, and Lynn Berard, Head of the Science Libraries. Carnegie Mellon University Libraries, Pittsburgh, PA. December 2001.
National Needs for Digital Library Technology: Images, Languages, and Data Fusion. Presentation by Michael Lesk, Division Director, Information and Intelligent Systems, National Science Foundation. University of Pittsburgh, Pittsburgh, PA. November 2001.
Culture, Communication, Technology: Computer-Mediated Communication or Computer-Mediated Colonization in the “Electronic Global Village”? Presentation by Charles Ess, Chair, Department of Philosophy and Religion, Drury University, Missouri. Open Mind Mondays Lecture Series, Carnegie Mellon, Pittsburgh, PA. February 2001.
Earthware Symposium. Carnegie Mellon, Pittsburgh, PA. October 2000.
Pedagogical Uses of the Web to Enhance Student Learning. Carnegie Mellon, Pittsburgh, PA. June 2000.
Using BlackboardTM Tools to Improve Information Flow and Enhance Student Learning. Carnegie Mellon, Pittsburgh, PA. June 2000.
Palinet Workshop on Digitizing Collections: A Practical Approach. Pittsburgh, PA, April 1999.
The Age of Spiritual Machines. Presentation by Raymond Kurzweil, Founder and Chief Technical Officer, Kurzweil Applied Intelligence, and Founder and Chief Executive Officer, Kurzweil Educational Systems. Carnegie Mellon, Pittsburgh, PA. February 1999.
Desktop Technology Update. Presentation by Carnegie Mellon Computing Services’ staff. November 1998.
Virtual Reality (VR) Demonstration. Presentation by Randy Pausch and the State 3 Research Group at Carnegie Mellon, Pittsburgh, PA. November 1998.
Managing and Deploying Microsoft NT and Related Technologies in Libraries. LITA Preconference, Washington DC. June 1998.
The Computer Revolution Hasn’t Happened Yet. Presentation by Alan Kay, Disney Fellow and Vice President, Research and Development, The Walt Disney Company. Carnegie Mellon, April 1998.
Microsoft Research: Origins, Present and Future. Presentation by Rick Rashid, Vice President of Research, Microsoft Corporation. Carnegie Mellon. March 1998.
Other Professional Meetings
The Trends They Are A’Changing. Issues in Book and Serials Acquisition. Charleston Conference. Charleston, SC. November 2001.
The Realities of Acquiring Electronic Collections: Conversations with Library Administrators About Priorities for Collection Development. Charleston Preconference. Charleston, SC, October 2001.
Oakland Library Consortium (OLC) Networking Luncheon. Pittsburgh, PA. May 2001.
Issues in Digital Librarianship: Accessing the Future. London, England, May 2001.
Beyond Business as Usual: Building Partnerships for Fundamental Change. 2001 Annual Sponsors’ Symposium, Council on Library and Information Resources. Washington DC, March 2001.
Palinet Strategic Planning Meeting. Pittsburgh, PA. September 2000.
University Libraries Group meetings, Washington DC, January 2001, and Chicago, IL, July 2000.
Issues About the Web That May Change How Librarians Interact With Clients. Presentation by Christinger Tomer, Associate Professor and Department Chairman of the Department of Library and Information Science, University of Pittsburgh. Pittsburgh, PA. February 2000.
Women Leading Change: Policies, Risks and Rewards. Pennsylvania American Council on Education Conference. Hershey, PA. November 1999. Conference report: <http://www.library.cmu.edu/CMUonly/Enews/199912/conf.html#1>
Building Earth’s Largest Library. Pittsburgh, PA, October 1999. (teleconference sponsored by SLA)
Art Museum Image Consortium (AMICO) – University Testbed Research Meeting, Pittsburgh, PA, June 1999, and AMICO Meeting, Carnegie Mellon, Pittsburgh, PA. July 1998.
Conference on the Economics of Digital Information and Intellectual Property. Harvard, Boston, MA. January 1997.
The University Licensing Program (TULIP) Meetings. Washington DC, October 1995, and Amsterdam, Netherlands. April 1995.
Pennsylvania State University Benchmarking Site Visit. February 1995.
Workshop on Intelligent Access to On-Line Digital Libraries. IEEE CAIA ‘94, San Antonio, TX. March 1994.